The first of four letters is sent to the debtor via the US Mail. 
Your case will be placed into the workload of one of our on staff collectors. 
Our collector will attempt to contact the debtor and produce a
resolution to the matter.  Expect our collector to place daily phone
calls the first 14 to 21 days in an attempt to contact the debtor. 
If all attempts to reach a conclusion to the account fail, we go to
Phase Two where we immediately forward the case to one of our affiliated attorneys located within the debtors jurisdiction.

Phase Two
Upon our office sending your case to a local attorney within our
network, you can expect the following.

The receiving attorney will immediately draft the first of several
letters to the debtor on his law firm letterhead demanding payment
of the debt owed to you. 
The receiving attorney or one of his staff members will immediately
start attempting to contact the debtor via the phone, in addition to
the series of letters. 
If all attempts to reach a conclusion to the account continue to fail, we will send you a letter explaining the issues surrounding the case and what we recommend for the next and final step.